When You're Caught in Author Drama: 3 Steps for Extracting Yourself

Monsoon rains in New Mexico bring green green green! 

Our topic at the SFF Seven this week concerns Author Drama. We're asking specifically if we think it's idiocy or a PR campaign.

So far the opinions this week have run to proclaiming it unwise at best and idiocy at the baseline. I don't disagree. I'm not much for drama in any aspect of my life, so I go to lengths to avoid it. Those of you who've followed me for a long time know I'm all about balance, that - as a practicing Taoist - I'm forever seeking the middle path and a place of equanimity. 

That said, sometimes the drama finds you. 

As with all of life, we are walking a fine line with author promotion. We put our books out there, and we put our SELVES out there, because the author is the brand that readers follow. When we post photos of our lives, our likes, our pithy observations, and so forth, we are doing it because we WANT attention, right? If nothing else, we've been trained by social media to court those clicks and likes and followers, in the hopes that they translate to book sales and readers. 

But we only want positive attention! you might say. Well, yes. Still, there's always the chance that a bid for attention can go too far and tip over into negative attention. These things aren't always controllable. When I see the latest kerfuffle and readers lining up on sides, it's easy for me to sit back and feel smug that they're not yelling about ME. I also have to be honest about myself and realize that they're not talking about me either. It's easy to declaim drama when you're not noticed at all.

What' most important to remember is: most authors who find themselves mid-drama did not intend to incite that level of reaction. What's happened is they handled it badly. They don't have the professionalism, the emotional maturity, the support network, the sheer ability to control themselves, to back away.

That's what it takes. The common wisdom holds, should you find yourself propelled into drama:

1) Step away

No matter what anyone says, you are not required to respond immediately. It's almost always better if you don't  respond until things have cooled. This includes not looking at what people are saying.

2) Apologize

Don't entrench. Don't argue. Don't try to convince everyone that you really are a Good Person™. If you don't know how to craft a good apology (which admits being wrong, makes no excuses, and includes real resolve to change), get help with it. 

3) Don't fan the flames

Resist the urge to respond further. Stick to your statement and apology. Don't succumb to the lure of attention by stoking it just a little more. Actually do the work to correct what you did to upset people.

What happens with some Author Drama cases is that the person in question becomes so enticed by the attention that it all feels good. In extreme cases, it becomes their brand. It's a choice, but not always one that serves the books and the storytelling.

Book Marketing, Author Branding and the Long Game

Our topic at the SFF Seven this week is reviews: do they really do any good?

Serendipitously enough, this topic dovetails with something I'd already noted on my list of Things to Discuss, which is author branding and the long game. I'd been thinking about it since I was interviewed last week on the Science Fiction and Fantasy Marketing Podcast. Since it aired, I've received a lot of great feedback and appreciation for my "down-to-earth" marketing strategy and advice.

I found that description kind of amusing - because I don't think of myself as "down to earth" in general - but I also get why they say that. I think it's partly because a lot of my marketing strategy is grounded in author branding and the long game.

I'm also thinking, as one does days later with these things, that I didn't say exactly that in the interview and I wish I had.

What does this have to do with reviews and if they do any good? Well, reviews do three things: they increase your visibility (thus discoverability), build your reputation and author brand, and give you a place in the community of readers.

Now, I'm talking about reviews from real people who actually read books. Not the solicited (sometimes paid-for) reviews intended to elevate Amazon ranking. That's the same short-term thinking that leads to spending tons of money on ads to convince people to try your book for .99 cents or "free" on Kindle Unlimited. Authors focusing on that are looking to boost sales for that day or that month, to maximize income before the book becomes stale and no longer makes money.

You may have seen some authors - particularly self-publishing authors who can aggressively track sales or page-reads - talk about how books peak and then trail off to nothing. I can tell you that my books not only DO NOT trail off, they tend to gain sales over time.

That's the long game at work.

I'm also not talking about reviews like Kirkus or Publishers Weekly. I think those can help, but they tend to be aimed at the industry, not actual readers. An exception is Library Journal, which I think a lot of librarians read and then decide to add the book to their collections and recommendations.

I'm mostly talking about the readers and book bloggers. Those who take the time and personal effort - for free and out of love - to review books on their own sites, on BookBub, on Goodreads, and on the retail sites. These are the people who read and discuss books - and recommend them to other readers. We talk about how word of mouth is still the most effective promotion? THIS is one of the key virtual word of mouth marketplaces. Do these reviews do any good?

Yes, yes, and YES.

But, an author has to be willing to build their brand over time, which means putting out quality work that pleases readers. Writers begin their lives as readers (or should, if you're not a scammer), and thus we all know that we associate our reading experience with the AUTHOR. Despite valiant efforts of publishing houses, we don't buy books by the imprint. Arguably, some authors in subscription programs like Kindle Unlimited are counting on the "free reads" brand to bring in readers. But any author who's in the business because they honor storytelling first will know that their reputation as an author is critical - and they invest in making it clear and recognizable.

So, yes - reviews do a lot of good, but only if they build your author brand.

Embracing the Brand

Whelp. After reading Jeffe's excellent post about author brand, it belatedly dawns on me I have one. One I hadn't, to this point, known about, much less embraced.

Crazy Cat Lady.

Seriously. Follow me on Instagram. @marcellaburnard  Have a look at my gallery. Go back through my blog posts. How many cat photos versus photos of literally anything else? Also, who just landed a part time job as a veterinary assistant for a cat-only clinic based solely on a long history of rescue work and learning to give subcutaneous fluids to her own cats? Yeeeeeah.

Not to mention that if you read the reviews of the last book I put out (Damned If He Does) - the very first cat I've written into a story gets mentioned in reviews more than the main characters. I'm seeing a trend here.

But I'm not certain how to capitalize on that, you know? I mean, okay. 10% of everything I make goes to animal rescue (Best Friends and Big Cat Rescue, specifically).  But that's not exactly - I don't know - flashy? Visible? Easily identified?

I could wear sweaters knitted from the fur I've combed from my cats to all my events, but I have concerns about just how many readers would be seriously allergic to me . . .

Wonder if Hatshesput would consent to wear a 'service animal' vest and come to events with me. Without murdering me in my sleep for the affront of making her wear clothes.

Author Branding: A Simplified You

Ten years ago, "Author Branding" was going to save the publishing industry--genre writers, in particular--by improving consumer discovery. All you, the author, had to do was have a blog, a vlog, three Facebook pages, two Pinterest boards, an active Linked-In account, a pre-programmed Twitter feed, four monthly contests, a grand-prize sweepstake, a caravan on the Con circuit, and a nom-de-plume per genre.

If it sounds exhausting, it was. Plus, books weren't being written. Authors were spending all their time chasing the elusive Social Media cash cow, hemorrhaging resources they couldn't afford. Wasn't long before the "Pro-Branding" group got sideswiped by the "Anti-Branders," much like doo-wop meeting punk rock.

These days, the crux of the Author Branding movement is still relevant: Who Is the Public You? Easy, easy, there. This isn't the entrance to the Disingenuine Ball. It is, however, your introduction at the dinner party where the hosts are retailers and the guests are readers, bloggers, other authors, and assorted creatives. It is that simple and that complex.

K.I.S.S.

Your Author Brand is a message, broadcasting into the chaotic universe. Be clear, concise, and consistent. That's the only way to break through the din.

• But I Cannot Fit Into One Box! 
• So what if you write in 16 different genres? Pick one (and no more than two) to paint on the front door of your House of Identity. Your goal is to get customers across the threshold. The foyer is what they expect to find; it's what you've advertised. Once they're interested, they'll wander into the other rooms and discover your other works. 
• Decision Paralysis is a real thing. If a consumer is presented with too many options, they won't be able to make a choice. They'll walk out without a purchase. Sticking with the house analogy, if your foyer is cluttered, people will leave. If it could be featured on Hoarders, they'll run and warn others away.

Using Your Author Brand 

Let's say you're at that networking dinner party. Your Author Brand should be memorable for all the right reasons. You want to be unique enough that you're easy to pick out of a crowd, but not so unique that a crowd never gathers. A modified marketing Rule of Three applies here:

1. Draw Attention
• You can either introduce yourself to your target audience or have someone introduce you. Keep in mind, appearances matter, from your physical person (hygiene, style, poise, and the company you keep) to your digital presence (avatars, web banners, email addresses, and profiles).  How you gain someone's attention will color their first impression of you. 
2. Deliver Your Message 
• This is all about presentation in action. This is tone, tenor, and content. Everyone reads beyond the words. This is where your personality is judged. Are you congenial and kind? Humorous with a biting wit? Shy, stammering, uncertain? Too comfortable, over-prepared, a bit bored? Self-deprecating yet engaging? Irascible and put-upon? Are you know-it-all or a clueless wonder? It is human nature to derive a lot of meaning from very little info.
3. Leave A Call To Action
• Now that the audience has heard your message and judged your character, be bold and make the Ask. Some folks will go for the hard sell here, some folks with a soft. "Buy my book, this specific book, buy it now," versus "Check out my website for a list of my books." Your brand, your message, your choice. 

People have finite memories. Book covers and web-banners have finite space. Whatever you do, don't confuse the message of your Author Brand.

Hi, I'm KAK.
 I write fantasy novels about strong women, strange places, and stranger creatures. 
Check out my website for a free short story:  KAKrantz.com

Your Author Brand - Choosing and Maintaining It

That’s me at the Nebula Weekend mass autographing with science fiction author Lawrence Schoen. His top hat was most snazzy—and the little stuffed elephant is a nod to his elephantine aliens in his novel BARSK. I picked up a copy from SFWA’s (Science Fiction and Fantasy Writers of America) book depot at the conference and look forward to reading it.

Of course, someone suggested we pose together because of the hats. And, as always, people at Nebula Weekend—though this was my first time attending—commented on how easy it is to find and recognize me because of my big hats.

Also, as inevitably, that evening when I didn’t wear my hat, most people didn’t recognize me. I was honored to present the Nebula Award for Best Novelette and I know that, under stage lights at night, wearing a hat would only cast my face in shadow. I really need to find a sheer hat with net, perhaps, to wear on such occasions. Small hats that might be appropriate, like a cloche, don’t have the same effect—people still literally do not recognize me.

I have this theory that people see the hat and don’t really pay attention to remembering my face. They don’t need to. But it is kind of a problem—albeit solidly first world—that my hats are so recognizable that I nearly vanish without them.

That’s an interesting aspect of having a very recognizable author brand, which is our topic this week.

I’m very lucky to have stumble into this relatively inexpensive, simple and stand-out brand. It came about because I began wearing big-brimmed hats to protect my very fair skin. The very first RWA (Romance Writers of America) convention I attended, I stayed at the overflow hotel a few blocks away in San Francisco. When I walked over to the convention hotel, I wore my hat, naturally, and then kept it on, for lack of any place to stow it. I received so many positive comments and compliments—and people recognizing me again, even after one quick meeting, that I began wearing my hats indoors all the time, at all author events.

Now, as you all likely know, the hat is on my website header, my logo, my business cards, and so on. It is solidly my brand and I’m happy to have it, regardless of minor inconveniences like really needing to find (or make?) a hat I can wear at night.

An author brand is what makes YOU stand out and be remembered. It can be related to your books or genre, but since those things can change over time, it’s better if what distinguishes you as a person and makes you memorable is related to you as a person. It might be hair color, or a style of dress. Maybe certain kinds of shoes. Some authors are memorable for a certain style of wit or social media presence. Perhaps a giant beard or very long hair.

The most important aspect of author branding, however, is to choose wisely. Because, really, as witnessed by my hats, once people latch onto it, they don’t forget. This is a good thing! But it also means you don’t get to be fickle and change it up. Keep that image consistent—and plan to do it for the rest of your career. Which, hopefully, means the rest of your life.

This is one reason I don’t advocate changing your social media avatar—not to a book cover or other logo. Pick something and plan to keep it forever. Don’t think people get bored. It’s how they recognize you.

Make it easy for them to do that!

Also, any and all suggestions on evening hats are most welcome!